What is the cancellation policy?

You may cancel a reservation with a full refund or no charge to your credit card so long as you cancel the reservation through this web site not later than 12 Noon Eastern Standard Time one day prior to your arrival. Do not attempt to cancel your reservation through the hotel or by calling our phone number and leaving a message. In either of these cases your card will still be charged. If you experience any difficulties making or canceling a reservation, you should send us an email immediately or call our phone and leave a message. All cancellations made after 12 Noon Eastern Standard time one day prior to the arrival date will be charged the full amount with no exceptions.