I called the hotel and they do not show my reservation for the arrival date that I placed on line. Why?

This is probably due to one of two issues. Most likely you have called the hotel and asked for reservations. The hotel will almost always transfer you to their central reservations center located someplace far, far away. They will not know about our contract with this specific hotel so they may still show your reservations but will not know that it includes parking etc. It is always best to call the hotel directly and ask for the front desk. They can confirm your reservation by name or confirmation number. The other reason this might happen is that you have called the hotel prior to receiving our confirmation email. Remember your booking ID is not the confirmation number from the hotel.