All FAQ's

What is the cancellation policy?

When will my credit card be charged?

Will I get confirmation numbers for my reservation and or cancellation?

I called the hotel and they do not show my reservation for the arrival date that I placed on line. Why?

How do I set up shuttle time to get to the airport and back to the hotel when I return?

Can I make a reservation with parking prior to my stay? If so, how is this done?

What do I need to bring with me to the hotel to show that I have a reservation through Trinity?

What if I show up to the hotel late or after midnight? Will my reservation still be held?

Why do some companies include tax and yours does not?